Returns & Refund Policy

Time2drill operates a standard 28 day returns policy online.
Any product (excluding gift vouchers/gift cards) may be returned for refund or exchange within 28 days of the purchase date, providing that the seal remains unbroken.
Faulty software where the seal has been broken may be returned up to 3 months after the despatch date and any Faulty hardware may be returned for a standard like-for-like exchange up to 12 months after the despatch date.
Hardware or peripherals may be opened for the purpose of inspection (but not used) and may be returned for refund or exchange within 28 days of the despatch date.
Please note that hardware must contain every component part (cables, memory sticks, Rj45, Drills and power tools, etc.) before it can be accepted as a return.
A copy of a valid proof of purchase is required for any returns.
Please note this does not affect your statutory rights in anyway.

Returning an online purchase item

Returning an item bought Online by Post to Time2drill.com
If the product is still sealed and in mint condition, please use the code T2D01.
If the product is faulty, please use the code FT2G20.

Please Note:
If you are returning any products to us, please obtain a Proof of Posting receipt from the Post Office with a tracking number as security.
International customers should be aware that we are unable to refund any postage and packing costs incurred in returning a product to us under us are Returns Policy.
Please note items bought in ‘bundle deals’, such as two for one deals or hardware and machines, if returned separately, will result in the full price being charged for other items in the special offer – and the refund adjusted accordingly.
Please allow 10 working days for us to process your returned item and refund your account.

Need help?
Contact us at returns@time2drill.com for questions related to refunds and returns.